Faulty Goods Policy

At Leading Dental, we take pride in supplying high-quality products from reliable suppliers. If you believe an item is faulty, we are here to assist and will work with the manufacturer to resolve the issue as efficiently as possible.

Reporting a Fault

If you experience an issue with a product, please contact our team as soon as possible with the following information:

• A clear description of the fault

• Photos clearly showing the issue

• Your invoice number or proof of purchase

• Product details (e.g. item name or code)

This information allows us to assess the issue promptly and liaise with the manufacturer where required.

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Assessment Process

Once your claim has been received:

• Our team will review the information provided

• In some cases, we may request additional details or the return of the item for further inspection

• The claim will be submitted to the manufacturer for assessment where applicable

Please note that assessment timeframes may vary depending on the manufacturer.

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Outcome

If the item is deemed faulty due to a manufacturing defect, we will offer one of the following in accordance with manufacturer guidelines:

• Replacement of the item

• Repair (if applicable)

• Credit or refund

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Exclusions

This policy does not cover faults or damage resulting from:

• Normal wear and tear

• Improper use, handling, or maintenance

• Incorrect cleaning, sterilisation, or storage

• Accidental damage

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Important Notes

• Claims must be submitted within a reasonable timeframe of discovering the fault

• We recommend inspecting all goods upon receipt

• Items should not be disposed of unless advised, as they may be required for assessment

For further assistance, please contact the Leading Dental team at:
sales@leadingdental.com.au
07 3139 1549